Salesforce’s bold move into Salesforce ITSM signals its expansion beyond CRM into enterprise service management. By leveraging AI, automation, and its Service Cloud ecosystem, Salesforce aims to deliver unified IT service experiences.

ServiceNow Agentic AI combines the power of autonomous AI agents, intelligent orchestration, and enterprise workflow automation to help businesses solve complex tasks, improve productivity, and scale intelligent operations across IT, HR, customer service, security, and more.

ServiceNow Is Global Capability Centres by enabling AI-driven workflow automation, faster service delivery, and scalable operations. ServiceNow helps next-gen GCCs improve productivity, innovation, and enterprise efficiency through unified digital workflows.

ServiceNow AI to Compete With Salesforce CPQ focuses on using AI-driven workflows to automate CPQ processes, improve pricing accuracy, reduce manual effort, and speed up sales cycles.

The ServiceNow Zurich Release delivers powerful enhancements that accelerate digital transformation across enterprise workflows. With expanded AI and automation capabilities, Zurich improves service delivery, user experiences, and operational efficiency.

ServiceNow Build Agents are the engine behind faster, smarter, and more efficient application development on the Now Platform.