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How to Evaluate Customer Service Skills for Better Hiring

When it comes to assessing customer service skills, structure, clarity, and consistency are key. Organizations can rely on a customer service skills assessment to provide an accurate picture of candidate fit.

Why 78% of Indian Professionals Feel Left Behind by AI, Despite 90% Calling It Essential

An in-depth look at why most Indian professionals value artificial intelligence yet struggle to keep pace, exploring causes, impacts, and practical ways to bridge the growing AI skill gap.

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