What is a WhatsApp Business Account

Businesses often receive the same questions repeatedly. Quick replies allow commonly used responses to be saved and reused.

For example, a business could create responses for:

• Store timings
• Shipping information
• Payment methods
• Return policies
• Appointment details
• Frequently asked questions

This can save time while helping businesses respond consistently.

4. Greeting Messages

A greeting message can automatically introduce the business when a customer starts a conversation.

For example:

“Welcome to our business! How can we help you today?”

A simple automated greeting can acknowledge customers immediately and create a more professional first interaction.

5. Away Messages

Businesses may not be available to respond at all times. Away messages can notify customers when the business is unavailable and provide information about when they can expect a response.

This is particularly useful for businesses with fixed operating hours.