This could include:

• Payroll
• Data Entry
• Website Updates
• CRM Maintenance
• Reporting
• Product Uploads
• Document Processing

By handing over payroll and data entry to Callnovo your team can move onto more valuable tasks.

Of course there are some roles you wouldn't want to outsource.

Roles which require in depth knowledge of the company.

Or strategic or customer focussed roles.

Overall we want to ensure we don't create any fixed costs for roles that can be efficiently handled by others.

Strategy 2: Reduce Staffing or Training Costs

Overall there will be a few steps to follow to get new staff:

• Job description.
• Advertising.
• Applying.
• Interview.
• References.
• Onboarding.
• Training.

Even when employing great staff it may take a few weeks for them to fully understand what their job is. If they then leave you will have to go from the start again. Using an outsourced company can reduce the pressure. 

The company will handle their staffing. Whilst they will need to know your processes and what you require you won’t have to do any of the recruitment. This can help smaller companies with no large HR department. 

It can also help managers save time by having to spend less time interviewing for repetitive support roles. They can focus on their existing staff, customers and business objectives.

Strategy 3 – Cost of Technology and Infrastructure

• More technology may be needed in back office roles.
• Accounting software will be needed for bookkeeping
• A separate system may be needed for Payroll.
• A database will be needed for CRM.
• Storage may be needed for Document Management.

New staff may need their own computer, secure login, communication software and software licences.

This can be expensive.

However, your outsourcing partner may have these systems in place.

“As many outsourcing providers will have the technology infrastructure and staff resources already in place to help with your back office activities.” (Infosearch BPO)

Technology Costs

Software can often be run on subscriptions for longer than necessary. Different teams could be using the same software.

It is recommended that you look into the cost of software being used for back office activities and to improve efficiency. (Wisemonk)

You should include both staff and systems.

Strategy 4: Start With Repetitive Tasks