What Is DME Experience? Understanding Durable Medical Equipment Experience in Healthcare

Compliance

Staff should understand the importance of accurate documentation, privacy, billing integrity, and applicable healthcare requirements.

Software Workflows

Employees should receive hands-on training with the company's DME management platform so that technology supports rather than complicates daily work.

Measuring DME Experience

DME experience can be difficult to measure simply by counting years.

Someone with two years of intensive experience across intake, billing, inventory, and delivery may have broader operational knowledge than someone who spent five years performing only one narrow task.

Useful indicators include:

• Number of DME workflows understood
• Experience with multiple payer types
• Billing and denial experience
• Inventory experience
• Patient-facing experience
• Knowledge of DME documentation
• Experience with recurring rentals or resupply
• Familiarity with DME software
• Understanding of revenue cycle management
• Ability to identify workflow problems

The quality and breadth of experience often matter as much as the length of employment.

The Future of DME Experience

The DME industry is becoming increasingly technology-driven.