What Is Dataverse in Power BI? Understanding the Connection

• Total service cases
• Open versus closed cases
• Average resolution time
• Cases by priority
• Workload by team
• Customer service trends

When the underlying information is stored in Dataverse, Power BI can help turn that operational data into actionable insights.

What Is Dataverse in Power BI?

The simplest way to understand what is Dataverse in Power BI is to view Dataverse as the structured data layer and Power BI as the analytics layer.

Dataverse stores and manages business information.

Power BI connects to that information and allows users to analyze it through reports and dashboards.

For example, imagine an organization using a Power App to manage customer service requests. The application stores customers, cases, priorities, statuses, and service teams in Dataverse.

Power BI can use this information to create dashboards for service managers and business leaders.

This creates a flow from operational activity to business reporting.

How Does Dataverse Connect With Power BI?

Dataverse can be used as a data source for Power BI. Organizations can connect relevant Dataverse tables to Power BI and use the data for reporting and analysis.

Once connected, users can work with fields and related information to create visualizations.