Viva Aerobus Baggage Policy +1-866-666-0215

Flying is often about reaching your destination efficiently and affordably. For travelers in Latin America, Viva Aerobus has carved a significant niche as a low-cost carrier connecting numerous cities across Mexico and beyond. However, the "low-cost" model often comes with a detailed baggage policy, which can be a source of confusion or unexpected fees if not understood beforehand. Understanding the Viva Aerobus Baggage Policy is crucial for a smooth and budget-friendly travel experience. This guide aims to demystify the rules, covering everything from carry-on essentials to checked baggage specifics and the all-important fees.

Core Principles of Viva Aerobus Baggage: The Low-Cost Model

First and foremost, it's essential to grasp that Viva Aerobus operates on a low-cost carrier (LCC) business model. This means that many services traditionally included in a ticket price are offered as optional add-ons. Baggage is a primary example. Unlike full-service carriers, Viva Aerobus does not automatically include a free checked bag in the base fare. Passengers must specifically purchase checked baggage allowance if they need it. Even carry-on baggage, while generally permitted, has strict size and weight limits, and exceeding these can result in fees or the requirement to check the bag (and pay for it).

Carry-On Baggage: Your Free (But Limited) Accessory

The good news is that every Viva Aerobus passenger is entitled to bring one piece of carry-on baggage on board, free of charge. This is essential for valuables, medications, electronics, and items needed during the flight.

• Dimensions: The maximum dimensions for the free carry-on bag are 55 x 40 x 23 centimeters (approximately 21.7 x 15.7 x 9.1 inches). This measurement includes wheels, handles, and side pockets. It's vital to measure your bag before arriving at the airport to avoid issues at the gate. A bag that's even slightly too large will likely be denied as carry-on.
• Weight: While Viva Aerobus doesn't explicitly state a maximum weight limit for the free carry-on at the time of booking, it's generally advisable to keep it reasonably light (around 10-12 kg or 22-26 lbs is a common guideline, though not officially published as a hard limit for the free bag). Heavier bags might cause issues during loading or handling, and exceeding potential unstated limits could lead to problems.
• Additional Carry-On Items: In addition to your main carry-on bag, you are typically allowed to bring one personal item (like a purse, laptop bag, or small backpack) that fits under the seat in front of you. This item must meet the airline's size requirements for personal items, which are generally smaller than the main carry-on.
• What You Can Bring: Standard carry-on items are allowed, including liquids in containers of 100ml or less, all fitting into one quart-sized bag (following standard TSA/airport security guidelines). Medications, duty-free items, and electronics are permitted.
• Consequences of Exceeding Limits: If your carry-on bag exceeds the size limits, Viva Aerobus gate agents will typically ask you to check it in. Since you didn't pre-purchase checked baggage, this usually incurs a significant fee at the gate, often much higher than booking it online in advance. In some cases, if you have no checked baggage allowance, the airline might refuse the item entirely.

Checked Baggage: Paying for the Space

Checked baggage is baggage that you hand over to the airline at the check-in counter or kiosk and is stored in the aircraft's cargo hold. As mentioned, this is not included in the base fare and must be purchased.

• How to Purchase: You can purchase checked baggage allowance during the initial booking process, or later through the Viva Aerobus website or mobile app, up to a certain time before your flight. It's always cheaper to add baggage online in advance rather than waiting until the airport.
• Baggage Allowance Tiers: Viva Aerobus typically offers different tiers of checked baggage allowance, usually categorized by the number of bags and their maximum weight:
  • 1 Checked Bag: Often limited to 23 kg (50 lbs).
  • 2 Checked Bags: Often limited to 23 kg (50 lbs) each.
  • Note: Weight limits are per bag. Ensure your bags are within the specified weight to avoid overweight baggage fees.
• Overweight Baggage: If your checked bag exceeds the specified weight limit (e.g., over 23 kg), you will be charged an overweight baggage fee. These fees can be substantial and are typically assessed at the airport.
• Prohibited Items: Items that are dangerous, flammable, or restricted by aviation regulations must be placed in checked baggage (if allowed at all) and cannot be carried on. This includes liquids over 100ml (not in a clear bag), sharp objects, sporting equipment (unless specifically permitted and declared), tools, and certain chemicals. Always check the airline's list of prohibited items.
• Checking-in Process: You will check in your bags at the counter or kiosk before proceeding through security. You will receive a baggage tag, and your bags will be loaded onto the aircraft. Remember to collect your bags from the baggage claim carousel at your destination airport.

Special Items: Beyond the Basics

Viva Aerobus has specific rules for items that don't fit the standard carry-on or checked baggage categories:

• Sports Equipment: Items like golf clubs, ski equipment, surfboards, and bicycles often require special handling and may count towards your checked baggage allowance or require a separate fee, depending on the item and dimensions. They typically need to be properly packaged. Check the airline's specific policy for your item.
• Musical Instruments: Similar to sports equipment, musical instruments may be carried on if they fit within the carry-on dimensions and can be safely stowed, or they may need to be checked, potentially incurring extra charges depending on size and weight.
• Car Seats and Strollers: Car seats and strollers can usually be checked for free, either as part of your baggage allowance or sometimes free of charge, especially infant items. They can sometimes be carried on if they meet the size requirements, but this is less common and may require advance notice. Check specific policies.
• Service Animals: Viva Aerobus allows trained service animals to accompany passengers. Specific documentation and advance notice are usually required. Emotional support animals are generally not permitted unless they are also trained service animals.
• Pets: Viva Aerobus allows pets to travel, but they must be transported in an approved, ventilated carrier that fits under the seat (similar to carry-on size). There is usually an additional fee, and advance reservation is mandatory. Pets are not allowed in the cargo hold. Check the specific pet policy for requirements and restrictions.

Tips for Managing Your Viva Aerobus Baggage

1. Measure Your Bags: Before you leave home, measure both the dimensions and weight of your carry-on and any checked bags you plan to bring. This prevents last-minute surprises at the airport.
2. Book Baggage Online: Always purchase any needed checked baggage allowance online well in advance of your flight for the best price.
3. Pack Smart: Maximize the space in your free carry-on for essentials you need during the flight or upon arrival. Pack light whenever possible to avoid needing checked bags.
4. Check the Latest Policy: Baggage policies can change. Always verify the most current information on the Viva Aerobus website or by contacting their customer service directly before you travel, especially if your travel dates are far out or if you have specific needs (like sports equipment).
5. Arrive Early: If you have checked baggage, especially if purchased at the airport, allow ample time for check-in, security, and potential queues. Gate checking fees are significantly higher than pre-booking fees.
6. Know What's Prohibited: Familiarize yourself with the list of items that cannot be carried on or must be checked.

Conclusion

This is a key component of its low-cost strategy. While it requires careful planning and attention to detail compared to airlines that include baggage in the base fare, understanding the rules for carry-on and checked baggage, along with associated fees, allows you to budget effectively and avoid costly mistakes. By measuring your bags, booking allowances in advance, and packing smartly, you can ensure that your journey with Viva Aerobus is as seamless and budget-conscious as possible, letting you focus on the destination rather than baggage woes. Remember, a little preparation goes a long way in navigating the skies with this popular LCC.