Viva Aerobus Baggage Policy +1-866-666-0215

Frequent flyers and budget-conscious travellers alike often turn to low-cost carriers like Viva  Aerobus for affordable air travel, particularly within Mexico and to select international destinations. A cornerstone of low-cost airline economics is unbundling – offering a base fare that is cheap but charges extra for services like seat selection, onboard meals, and crucially, baggage. Understanding the Viva Aerobus Baggage Policy is therefore not just helpful, it's essential for avoiding unexpected fees and ensuring a smooth journey. This policy is designed to be straightforward but requires careful attention from passengers to manage their luggage effectively and cost-consciously. It revolves primarily around a strict distinction between free carry-on baggage and paid checked baggage, reflecting Viva   Aerobus's focus on minimizing operational costs and airport turnaround times.

The Foundation: Carry-On vs. Checked – The Core Distinction

The most fundamental aspect of the "Viva  Aerobus Baggage Policy" is the clear separation between carry-on (hand baggage) and checked (hold) baggage. Viva  Aerobus operates on a model where the free baggage allowance is limited to a single carry-on item, and any checked baggage is subject to fees unless specifically purchased as part of a fare add-on during booking or later.

• Free Carry-On Baggage: Passengers are generally entitled to bring one free carry-on bag. This bag must adhere to strict size and weight limits: it cannot exceed 55 x 40 x 25 cm (length x width x height) and must weigh no more than 10 kg (22 lbs). This free carry-on is typically stowed in the overhead bin. Viva  Aerobus also allows passengers to bring one personal item (e.g., a small backpack, purse, laptop bag) in addition to the carry-on, provided it fits comfortably under the seat in front of them. This personal item has no specific weight or size restrictions beyond what can practically fit in the footwell.
• Checked Baggage – The Pay-Per-Bag Model: Unlike many traditional airlines offering a certain number of free checked bags based on fare class, Viva  Aerobus primarily operates on a pay-per-bag system. This means if you need to check luggage, you must pay an additional fee for each bag, unless you specifically included checked bags as an add-on during the initial booking process or purchased a fare that includes them (like the "Plus" fare). These fees vary significantly based on the destination, the time of booking (booking closer to the flight or at the airport is always more expensive), and the weight of the bag.

Weight Limits and Fees: The Cost of Checking Bags

The "Viva Aerobus Baggage Policy" for checked luggage is straightforward but potentially costly. Passengers can check one or more bags, with fees typically determined per bag and by the weight category:

• Up to 23 kg (50 lbs): This is the standard weight category for most checked bags. Fees start relatively low but increase depending on when you purchase the add-on (e.g., during booking, online before check-in closes, at the airport).
• Up to 32 kg (70 lbs): Viva Aerobus also offers a heavier option for those needing to transport bulkier items. This category usually incurs a higher fee than the 23 kg option. Exceeding the maximum weight limit of 32 kg will result in the bag being rejected, requiring the passenger to either remove items or pay an even more substantial overweight fee if available.

It's crucial to note that Viva Aerobus does not offer a free checked bag allowance on most fares. The only way to avoid paying these fees is by either travelling with only your free carry-on and personal item or by purchasing the checked baggage allowance as an add-on during the initial booking process, which is generally the most cost-effective option. Fees for checked bags added online before check-in are significantly lower than those paid at the airport, which are the most expensive, reflecting the airline's unbundled pricing strategy.

Booking and Purchasing Baggage Allowance

When booking a flight with Viva Aerobus, passengers are presented with options to add baggage at various price points. The "Viva Aerobus Baggage Policy" encourages adding baggage during the initial booking process, as this is the cheapest option. Passengers can select the number of bags and weight category (23 kg or 32 kg) they require. This ensures the allowance is automatically applied when checking in.

If you initially book without checked bags but later decide you need them, you can still add baggage, but the cost will be higher. You can add or modify your baggage allowance online through the "Manage My Booking" section on the Viva Aerobus website up to the time check-in closes. This is still cheaper than adding bags at the airport. The most expensive option is purchasing baggage at the airport, either during check-in or at the gate (if space allows). Therefore, careful planning during the booking phase is key to managing costs effectively under the Viva Aerobus model.

Prohibited Items: What You Cannot Bring Aboard Viva Aerobus

Like all airlines, Viva Aerobus has a list of prohibited items that cannot be carried on board, either as carry-on or checked baggage, due to safety regulations. These include:

• Explosives: Fireworks, ammunition, flares, etc.
• Flammable Items: Lighters (unless empty), matches, lighter fluid, fuel, aerosols (like hairspray, deodorant, insect repellent), perfume.
• Corrosive Substances: Acids, alkalis, mercury, batteries (lithium batteries have specific rules).
• Poisons and Infectious Substances: Medicines (like certain injectable drugs) may be allowed with proper documentation.
• Sharp Objects: Knives, scissors (with blades longer than 6 cm), ice picks, corkscrews, etc.
• Tools: Hammers, screwdrivers, pliers, etc.
• Sporting Goods: Firearms, ammunition, spear guns, etc. (may be allowed as checked baggage with specific rules).
• Liquids, Gels, and Aerosols (LGA): For carry-on baggage, LGA must adhere to the standard international regulations: containers must hold no more than 100 ml each, be placed in a transparent, resealable 1 L bag, and presented separately at security. Only one such bag per passenger is allowed. Medications, baby food, and breast milk are exceptions, but require declaration and may need additional screening.

It's important to check the Viva Aerobus website for the most up-to-date and detailed list of prohibited items, as regulations can change.

Special Items: Sporting Equipment, Musical Instruments, etc.

The "Viva Aerobus Baggage Policy" also addresses the transportation of special items, although often with specific requirements and fees.

• Sports Equipment: Items like golf clubs, ski equipment, fishing rods, and bicycles can generally be transported, but they are typically handled as oversized or special items. They must be packed in appropriate, protective cases and are usually subject to fees, often calculated based on weight and space occupied, potentially exceeding the standard baggage fee structure. Advance booking is almost always required for these items.
• Musical Instruments: Similar to sports equipment, musical instruments may be accepted as checked baggage, but they fall under the category of "special items" and are subject to specific rules regarding size, weight, and fees. Stringed instruments in hard cases might sometimes be accommodated in the overhead bin if they fit within the carry-on size limits and don't have sharp points, but this is at the discretion of the cabin crew and security. Larger instruments will need to be checked.
• Medical Equipment: Essential medical equipment, such as oxygen concentrators or mobility aids like wheelchairs and walkers, are generally accommodated. However, passengers must notify Viva Aerobus in advance (at least 48 hours before departure) and provide any necessary documentation. Mobility aids are typically checked free of charge, and passengers should inquire about specific allowances for medical devices.

For any special items, it is highly recommended to contact Viva Aerobus customer service directly before booking or travelling to understand the exact requirements, potential fees, and procedures involved.

Checking In and Handling: What Happens at the Airport

Viva  Aerobus primarily operates out of secondary airports or secondary terminals at major airports to keep costs down, often using a bus transfer to the main terminal. The check-in process is streamlined, typically available online or at self-service kiosks.

• If You Have Checked Baggage: If you have purchased checked baggage, you will need to proceed to the Viva Aerobus check-in counter or kiosk to check in your bags. Remember that Viva Aerobus has a strict weight limit for checked bags (23 kg or 32 kg). The airline uses weight restrictions rather than just piece limits. Each bag will be weighed, and if it exceeds the limit, you will be charged an overweight fee, which can be substantial. It's advisable to weigh your bags at home beforehand.
• If You Only Have Carry-On: If you are travelling with only your free carry-on and personal item, you can usually bypass the check-in counter entirely. However, you will still need to pass through security and proceed directly to the departure gate, ensuring you are at the gate on time, as Viva  Aerobus closes boarding promptly.

It's crucial to arrive at the airport early enough to check in your bags (if applicable) and navigate the transfer bus and security procedures comfortably. Viva Aerobus has a strict policy of closing the boarding gate 15 minutes before departure, and passengers are responsible for being at the gate on time. Any bags that are overweight will be flagged, and the passenger must pay the fee at that time.

Lost, Delayed, or Damaged Baggage: What to Do

Even with careful planning, issues can arise. If your checked baggage is lost, delayed, or damaged, Viva  Aerobus has a process for handling these situations, although compensation is generally limited.

• Reporting: If your checked bag does not arrive with you at your destination, report it immediately to the Viva Aerobus baggage service desk at the airport. You will need to fill out a Property Irregularity Report (PIR). If your bag is damaged, report it at the time of collection.
• Compensation for Delayed Baggage: Viva Aerobus may offer an allowance for essential items (like clothing and toiletries) if your bag is significantly delayed (typically 24 hours or more). This is not guaranteed and depends on the circumstances.
• Compensation for Lost or Damaged Baggage: If your bag is lost or severely damaged, you are entitled to compensation. Viva Aerobus's liability is limited under international conventions (like the Montreal Convention) and Mexican law, generally calculated based on weight (SDR per kilo, with a maximum per passenger). You will need to provide a detailed list of the contents of your bag and their value, along with any receipts. Compensation claims can take several days or weeks to process.

It's important to keep receipts for any out-of-pocket expenses incurred due to baggage issues, such as purchasing essential items if your bag is delayed.

Conclusion:

The is a clear reflection of the low-cost carrier model: keep the base fare low and charge for extras. For passengers, this means understanding the strict distinction between the free carry-on allowance and the pay-per-bag system for checked luggage. Careful planning during the booking process is the most effective way to manage costs, as adding baggage online is significantly cheaper than doing so at the airport. Adhering to weight and size limits, understanding the rules for special items, and knowing what is prohibited are all essential components of travelling with Viva Aerobus. While the policy is designed for operational efficiency and cost control, it is generally straightforward if passengers pay close attention to the details and plan accordingly. By familiarizing yourself with the before you travel, you can ensure you pack smart, avoid unexpected fees, and focus on reaching your destination efficiently and affordably.