United Airlines O’Hare International Airport +1-888-839-0502

Traveling through Chicago can be a breeze when you understand the layout and features of the United Airlines ORD Terminal. Serving as one of United Airlines’ busiest hubs, the United Airlines O’Hare International Airport terminal is both efficient and traveler-friendly. Whether you’re heading out on a domestic flight or arriving from overseas, this guide gives you all the details you need to navigate the terminal with ease.

Which Terminal is United Airlines at ORD Airport?

United Airlines operates mainly from Terminal 1 at O’Hare International Airport (ORD) in Chicago. This terminal serves as the primary hub for United’s domestic and international flights. Terminal 1 includes Concourse B and Concourse C, both connected by an underground walkway and equipped with gates, lounges, dining, and shopping options. It offers streamlined check-in services, TSA security checkpoints, and access to United Club lounges. For travelers flying with United or its partner airlines, Terminal 1 is the designated departure and arrival point, providing convenience and efficiency at one of the busiest airports in the United States.

Terminal Overview: Layout and Design

The United Airlines ORD Terminal is divided into three main parts: the ticketing area, Concourse B, and Concourse C. Both concourses serve as the departure gates for United Airlines, but they have different layouts and access routes.

• Concourse B is directly connected to the ticketing area and includes many domestic gates.
• Concourse C is accessible via an underground walkway that connects from Concourse B and features additional gates for both domestic and international flights.

The design ensures smooth passenger flow and minimizes confusion. Signage is clearly marked, and the pathways are wide and accessible for passengers with limited mobility or large luggage.

Check-In and Security Process

One of the key benefits of the United Airlines ORD Terminal is the streamlined check-in process. Passengers can check in using staffed counters, self-service kiosks, or mobile apps before arriving. The terminal includes multiple check-in areas to prevent bottlenecks.

Security checkpoints are organized efficiently to reduce wait times. TSA PreCheck and CLEAR lanes are available for qualifying travelers, making the process even faster. Airport staff are present throughout the check-in and security zones to assist passengers and direct them to their designated gates.

United Lounges and Comfort Areas

United Airlines provides premium lounges within the terminal for eligible travelers. These include:

• United Club: Located in both Concourse B and Concourse C, the United Club offers complimentary beverages, light snacks, Wi-Fi, and comfortable seating.
• Polaris Lounge: Available for Polaris Business Class passengers, this lounge delivers elevated amenities, including gourmet meals, quiet workspaces, and high-end shower suites.

These lounges at the United Airlines ORD Terminal serve as ideal spaces for relaxation, work, or simply waiting comfortably for your flight.

Dining and Shopping Options

Whether you’re in the mood for a quick bite or a full meal, the United Airlines O’Hare International Airport terminal has you covered. Terminal 1 includes a diverse range of restaurants, coffee shops, and snack bars. You’ll find popular chains, local Chicago-style cuisine, and global food options.

Some key options include:

• Grab-and-go sandwich counters and salad bars
• Coffee shops for your caffeine fix before boarding
• Full-service restaurants with seating for longer layovers

Shopping is also available throughout the terminal, including convenience stores, electronics shops, souvenir outlets, and luxury boutiques. Whether you need last-minute travel items or want to browse while waiting, there’s plenty to explore.

Accessibility and Passenger Services

The United Airlines ORD Terminal is built with accessibility in mind. It offers elevators, ramps, and wide walkways for passengers with mobility concerns. Signage is clear and multilingual. Travelers can also access support services such as:

• Wheelchair assistance (pre-arranged or on-demand)
• Family restrooms and nursing rooms
• Charging stations throughout seating areas
• Information kiosks and customer service counters

Every aspect of the terminal is aimed at improving the passenger experience, regardless of age, ability, or travel purpose.

Baggage Services and Lost Items

United Airlines baggage claim and baggage service counters are easily accessible on the lower level of Terminal 1. If your luggage is delayed or misplaced, you can head to the United baggage assistance desk for immediate help.

In case you lose a personal item in the terminal, the airport’s Lost and Found department is available to assist. It’s always a good idea to label your luggage clearly and carry your most valuable items with you.

Transferring Between Terminals

O’Hare is a large airport with multiple terminals. United Airlines primarily uses Terminal 1, but if you need to transfer to another terminal—such as Terminal 2 or Terminal 5 for international flights—the process is straightforward.

The Airport Transit System (ATS) connects all terminals with a free, automated people mover. The system operates frequently and is easy to access from the United Airlines ORD Terminal. This makes connections quick and hassle-free, even for tight schedules.

Transportation to and from O’Hare

Getting to or from the United Airlines O’Hare International Airport terminal is convenient with multiple transportation options available:

• Public Transit: The Chicago Transit Authority (CTA) Blue Line connects downtown Chicago directly to O’Hare.
• Rideshare & Taxis: Designated pickup zones are located outside the terminal.
• Shuttle Services: Many hotels offer free airport shuttles.
• Rental Cars: The airport includes a consolidated rental car facility reachable via the ATS.
• Private Vehicles: Short-term and long-term parking garages are located near Terminal 1.

This connectivity ensures that your journey remains smooth from the moment you land or depart.

Travel Tips for a Seamless Experience

To make the most of your time at the United Airlines ORD Terminal, consider the following tips:

• Arrive Early: Give yourself at least 2 hours for domestic flights and 3 hours for international flights.
• Use Mobile Boarding Passes: This saves time and reduces paper waste.
• Check Lounge Access: If you're eligible for the United Club or Polaris Lounge, take advantage of the added comfort.
• Follow Signage Closely: Terminal 1 is easy to navigate, but always double-check gate assignments.
• Download the United Airlines App: For real-time updates on gate changes, boarding announcements, and baggage tracking.

These small steps can greatly enhance your travel experience.

Future Developments at United Airlines O’Hare International Airport

O’Hare is undergoing major renovations as part of the airport’s modernization initiative. Future expansions will include updated concourses, enhanced passenger facilities, and more efficient check-in areas. These improvements will directly impact the United Airlines ORD Terminal and provide even better service for travelers in the coming years.

The goal is to accommodate growing passenger numbers while maintaining comfort and speed throughout the airport. United Airlines is also expected to expand its lounge offerings and gate capacity as part of these upgrades.

Conclusion

The United Airlines ORD Terminal at O’Hare International Airport stands as a model of functionality, comfort, and traveler convenience. From the moment you arrive for check-in to the second you board your flight, every detail is managed with precision. Whether you're a frequent flyer or an occasional traveler, Terminal 1 at United Airlines O’Hare International Airport ensures that your journey begins and ends smoothly.

With comfortable lounges, efficient check-in systems, accessible services, and plenty of dining and shopping choices, the United Airlines ORD Terminal is well-equipped to meet the needs of today’s travelers. And with continued investment in modernization, the future promises an even better experience.

Whether you're flying across the country or across the world, Terminal 1 is your trusted gateway with United Airlines.