Trust Wallet is widely recognized for its convenience and robust multi-asset support. However, even the most reliable crypto wallets may occasionally experience issues—like not receiving Bitcoin (BTC) as expected. If you’ve sent BTC to your Trust Wallet and it hasn’t arrived, don’t panic. This guide will walk you through possible reasons and proven solutions to fix the issue quickly.
Whether you’re a beginner or experienced crypto user, this article offers a comprehensive checklist to troubleshoot and resolve BTC transfer problems in Trust Wallet.
Several factors can prevent your Bitcoin transaction from appearing in your Trust Wallet. Let’s go over the most frequent culprits:
Sending Bitcoin via the wrong network (e.g., BEP20 or ERC20 instead of the native BTC network) is one of the most common mistakes. Trust Wallet supports multiple blockchain networks, so it's critical to ensure the sending platform and receiving wallet are using the same network protocol.
Bitcoin transactions may take time depending on network congestion and the transaction fee used. If the network is busy or the fee is too low, the transaction can remain unconfirmed for hours or even days.
If you’ve copied and pasted the wrong receiving address—even if by one character—the BTC will be sent elsewhere and is often unrecoverable. Always double-check the wallet address on the device itself, not just in the app.
Sometimes, the transaction is successful and visible on the blockchain but hasn’t yet reflected in your Trust Wallet due to syncing delays. Refreshing the app or restarting your phone can help in such cases.
Running an outdated version of Trust Wallet can result in display issues or syncing problems. Make sure your app is updated to the latest version from the official source.
Start by copying your receiving BTC address and checking it on a public Bitcoin block explorer like blockchair.com or blockstream.info. If the transaction shows up and is confirmed, the issue is likely with the app display or syncing.
If the blockchain confirms your BTC was sent and received, but the app doesn't show it:
Go to the top-right toggle icon in Trust Wallet and ensure Bitcoin (BTC) is enabled. Sometimes, if a coin/token is not enabled, the wallet won’t display it—even if funds are present.
If the transaction does not appear on the blockchain, the problem lies with the sender (e.g., crypto exchange or external wallet). Contact the platform’s support team to investigate. If you're using Crypto.com, for instance, and the transfer is missing or delayed, reaching out to crypto.com customer service number can help resolve the issue efficiently.
Did you send BTC over an unsupported network like BEP20? While not guaranteed, there are ways to potentially recover your funds.
When you transfer Bitcoin from Keystone to Trust Wallet, make sure to:
Incorrect fee levels or network selections are among the top reasons users don’t see their BTC reflected in Trust Wallet immediately.
It’s not just BTC—other cryptocurrencies like Ethereum can also experience delayed receipt or visibility issues. For example, if you plan to withdraw ETH from Keystone hardware wallet, make sure the Ethereum mainnet is selected and the receiving wallet supports ERC-20 tokens. Similar troubleshooting methods apply.
If you've tried all of the above and your Bitcoin still isn’t showing in Trust Wallet:
If your BTC is tied to a centralized exchange transaction or wallet integration, again, contacting the right support channel—such as crypto.com customer service number—can make all the difference in recovering funds.
Bitcoin not showing up in your Trust Wallet can be stressful, but most issues can be resolved with the right approach. Whether it's a network mismatch, app delay, or sending platform hiccup, taking a calm and step-by-step troubleshooting path will often lead to a solution.
By understanding how Trust Wallet works and the factors involved in BTC transfers, you can prevent similar issues in the future—and keep your digital assets safe and accessible.