Sun Country Airlines Flight Cancellation Policy: What You Need to Know

Travel plans can change for many reasons — unexpected emergencies, changing schedules, or even just second thoughts about a trip. If you’re flying with Sun Country Airlines, it’s important to understand their flight cancellation policy. Knowing the rules ahead of time can save you money, reduce stress, and help you make the best decisions if you need to cancel or change your flight.

In this article, we’ll take a deep dive into Sun Country Airlines Flight Cancellation Policy, including how cancellations work, refund eligibility, change fees, and tips on managing your booking. Whether you booked a refundable ticket, a basic fare, or a group reservation, this guide covers everything you should know.

Overview of Sun Country Airlines

Before we get into cancellation specifics, it’s useful to understand a bit about Sun Country Airlines. Founded in 1982, Sun Country is a low-cost carrier based in Minneapolis, Minnesota. It serves several destinations primarily across the U.S., Mexico, and the Caribbean. Known for competitive pricing, Sun Country offers travelers affordable flight options but also has specific rules for cancellations and changes, like many budget airlines.

Can You Cancel a Sun Country Airlines Flight?

Yes, you can cancel your flight with Sun Country Airlines, but the rules depend on several factors:

• The type of ticket you purchased (refundable vs. non-refundable)
• How close you are to your scheduled departure
• Whether you cancel through the website, phone, or travel agent
• If you bought travel insurance or a cancellation waiver

Sun Country Airlines Cancellation Policy: Key Points

1. 24-Hour Risk-Free Cancellation

Sun Country Airlines offers a 24-hour risk-free cancellation policy for tickets booked at least 7 days before the flight. This means if you cancel your booking within 24 hours of purchase, you can get a full refund — no questions asked.

This policy is especially useful if you accidentally book the wrong flight or change your mind shortly after buying a ticket. Remember, the 24-hour window starts from the time you purchase the ticket, not the time you plan to fly.

2. Refundable vs. Non-Refundable Tickets

Sun Country offers both refundable and non-refundable tickets:

• Refundable tickets allow you to cancel anytime before departure and receive a full refund back to your original payment method. These tickets are usually more expensive.
• Non-refundable tickets do not provide a cash refund if you cancel. Instead, you may receive a credit voucher to use toward future travel, minus any applicable fees.

It’s important to check the type of ticket you purchased because it affects your cancellation options.

3. Cancellation Fees and Change Fees

For non-refundable tickets, Sun Country charges a cancellation fee. This fee varies based on how close you are to your flight date and the fare class.

• Cancelling well in advance usually means a lower fee.
• Cancelling close to the departure date often means higher fees or no refund at all.

In addition to cancellation fees, Sun Country charges change fees if you want to reschedule your flight instead of canceling outright. Change fees can range from $75 to $150 depending on your route and ticket type.

4. How to Cancel a Sun Country Flight

You can cancel your flight through several channels:

• Online: Visit Sun Country’s official website, log in to your booking, and follow the cancellation steps.
• Phone: Call Sun Country customer service for assistance. This may be useful if you have special circumstances or need help.
• Travel Agent: If you booked through a third party, you might need to cancel through the agent directly.

What Happens After You Cancel?

Once you cancel, your refund or credit will be processed according to the ticket’s terms:

• If you are eligible for a refund, it typically appears back in your original payment method within 7-10 business days.
• If you receive a travel credit or voucher, it usually has an expiration date (often 12 months from the date of issue) and can be applied to future bookings.

Always save your cancellation confirmation and keep track of voucher details.

Special Situations and Exceptions

1. Flight Canceled by Sun Country

If Sun Country Airlines cancels your flight due to operational reasons, weather, or other issues beyond your control, you are entitled to a full refund or a free rebooking on a different flight. In these cases, the airline typically contacts you or provides updates on options via email or text.

2. No-Show Policy

If you miss your flight without notifying Sun Country, you may lose the value of your ticket entirely. Some tickets allow for rebooking within a certain timeframe after a no-show, but fees will apply.

3. COVID-19 and Flexible Policies

Since the pandemic, many airlines, including Sun Country, have adjusted their cancellation policies to be more flexible. If your travel is impacted by COVID-19 related issues, check Sun Country’s website for updated rules, including waived change fees or extended travel credits.

How to Maximize Your Refund or Credit

• Act Quickly: Cancel as soon as you know you won’t travel. The earlier you cancel, the better your chances of lower fees or full refunds.
• Book Refundable Tickets When Possible: If you expect your plans may change, spending a little more upfront can save hassle later.
• Use Travel Insurance: Many insurance plans cover cancellations for covered reasons, giving you peace of mind.
• Keep an Eye on Airline Communications: Sun Country may offer options to rebook or refund during disruptions.

Step-by-Step Guide: How to Cancel Your Sun Country Flight Online

1. Go to Sun Country’s Website: Visit Sun Country Airlines Flight Cancellation Policy.
2. Access Your Booking: Click “Manage My Booking” and enter your confirmation number and last name.
3. Select Your Flight: Find the flight you want to cancel.
4. Choose Cancel Option: Click on the cancel button and follow prompts.
5. Review Cancellation Fees: The system will show any applicable fees or refund amounts.
6. Confirm Cancellation: Submit your cancellation and save confirmation details.

Tips for Dealing with Sun Country Airlines Cancellation Policies

• Read the Fine Print: Always check the terms and conditions of your ticket before booking.
• Monitor Your Flight Status: If your flight is at risk of cancellation, be proactive.
• Consider Upgrading: Sometimes, upgrading to a higher fare class offers better cancellation flexibility.
• Stay Organized: Keep emails, receipts, and confirmation numbers in one place.
• Contact Customer Service If Needed: For complex cases, a phone call can clarify your options.

Final Thoughts

Understanding Sun Country Airlines’ cancellation policy is key to stress-free travel planning. While their low fares are attractive, it’s important to be aware of potential fees and refund rules. By booking wisely, acting quickly if plans change, and knowing your options, you can minimize costs and avoid surprises.

Travel can be unpredictable, but with the right knowledge, you can navigate cancellations smoothly and keep your trip on track. Whether you’re flying for business or leisure, knowing Sun Country’s policies empowers you to make the best decisions for your travel needs.