Southwest Terminal STL is based out of Terminal 2 at St. Louis Lambert International Airport (STL) and provides a full range of services to make your travel a hassle-free experience. The terminal is situated on two levels: the upper level contains the ticketing desks and security checkpoints, and the lower level has baggage claim and international arrivals. Passengers may check in at the airline's counters, which become available 120 minutes prior to the first departing flight, and use self-tagging kiosks for extra convenience. Baggage services are provided by the Baggage Office at (314) 592-6230. Flight data is available in real time using digital displays around the terminal and the Southwest website or mobile app. Customer care is easily accessible through the airline's official channels. Terminal 2 also features a range of amenities, such as dining establishments like California Pizza Kitchen, Starbucks, and Dunkin', and retail stores like Hudson and CNN Newsstand. Passengers can unwind at the Wingtips Lounge, which provides free food, drinks, and high-speed Wi-Fi. Other amenities include free Wi-Fi, power outlets, and family-friendly facilities, making the journey comfortable for all passengers. The terminal is designed to be sustainable, with heat-reflecting roofs, low-flow faucets, and stormwater filtration. Southwest Airlines operates out of Terminal 2 at St. Louis Lambert International Airport (STL) alone, providing passengers with an efficient and convenient traveling experience. This terminal has been specifically designed to handle Southwest's large domestic route network, and it provides various services and amenities to ensure an efficient journey.
When arriving at Terminal 2, travelers are able to utilize Southwest Airlines' check-in and ticketing facilities on the second floor. The carrier provides self-service kiosks for speedy check-in and bag tagging, and manned counters for individual service. For passengers who have checked bags, Southwest has curbside check-in facilities, enabling customers to leave their bags and then go directly through security. The airline advises arriving at least 120 minutes prior to scheduled departure time for domestic flights to provide enough time for check-in and security processes. Southwest Airlines baggage claim is on the lower level of Terminal 2. The baggage claim has several carousels to process the large volume of luggage effectively.
Terminal 2 is also outfitted with electronic flight information boards throughout the terminal that offer real-time information on the status of flights, gate assignments, and boarding times. Flight information is also made available to passengers via the Southwest Terminal St. Louis Airport mobile app, where personalized notifications and updates can be accessed.