Qantas Airways London Office +1-888-839-0502

Qantas Airways London Office – Your Gateway to Australia and Beyond

Qantas Airways London Office, the national carrier of Australia, is renowned for its exceptional service, world-class safety standards, and extensive global network. With its strong presence in the United Kingdom, the Qantas Airways London Office serves as a vital hub for travelers in Europe who are looking to explore Australia, Asia, the South Pacific, and beyond. Whether you're planning your next adventure, flying for business, or returning home, the London office is here to support your journey from the very first step.

Convenient Location and Accessibility

The Qantas Airways London Office is strategically located in central London, making it easily accessible for residents, tourists, and business travelers alike. Its location in a global city like London underscores the airline's commitment to offering convenient support for its European customer base. While Qantas primarily operates online and through call centers, the London office functions as a regional liaison and customer service point for travelers needing personal assistance or corporate support.

Travelers can contact the office to handle a range of services, from general inquiries to managing bookings and understanding visa or travel restrictions. In an era where international travel can involve multiple regulations and requirements, having a local office in London offers peace of mind.

Services Offered at the Qantas Airways London Office

At the London office, Qantas staff provide expert assistance across a wide range of customer needs. Some of the key services include:

1. Flight Reservations and Booking Assistance

Customers can get help booking flights to Australia and other destinations in Qantas’ extensive network, including connecting flights through Oneworld partner airlines. The office can assist with:

• Choosing the best routes and fare classes
• Multi-city travel planning
• Group bookings
• Upgrades using points or cash

2. Manage Your Booking

Need to make changes to your itinerary? The London office can help with:

• Date or time changes
• Adding baggage or in-flight services
• Seat selection and meal preferences
• Cancellations or rebooking due to travel disruptions

3. Frequent Flyer Support

For Qantas Frequent Flyers, the London office offers guidance on:

• Earning and redeeming Qantas Points
• Understanding tier benefits (Silver, Gold, Platinum, and Platinum One)
• Partner airline mileage and upgrade options
• Updating personal information or account issues

4. Corporate and Business Travel Solutions

Qantas provides specialized support for corporate clients and business travelers through its Business Rewards program. The London team can assist businesses with:

• Tailored travel solutions
• Dedicated account management
• Flexible fare structures
• Travel policies and reporting tools

5. Travel Advice and Visa Information

Navigating travel requirements has become more complex in recent years. The Qantas London office helps travelers stay informed by:

• Providing information about entry/exit requirements for Australia and other destinations
• Advising on transit rules and health declarations
• Supporting travelers with visa-related questions (Note: they do not issue visas)

6. Baggage and Lost & Found Assistance

Have an issue with delayed or missing baggage? The office can help you:

• File reports or track lost luggage
• Understand Qantas’ baggage policies
• Submit claims for damaged baggage

Customer Service Excellence

Qantas is known for offering one of the best customer experiences in the airline industry. That same level of care and professionalism is reflected in its London office. The staff are highly trained, courteous, and knowledgeable, ensuring every interaction is handled efficiently. Whether it’s a simple question about check-in times or a complex multi-stop itinerary, travelers can expect reliable support and clear information.

London to Australia – A Long-Standing Route

Qantas has a long and storied history connecting London and Australia. For decades, this route has been a lifeline for business, tourism, family reunions, and cultural exchange. From the iconic “Kangaroo Route” that once took days to the now ultra-efficient long-haul flights via Perth or Singapore, Qantas continues to innovate in connecting the UK and Australia.

Qantas currently offers non-stop flights from London to Perth, one of the longest commercial routes in the world, as well as one-stop options via Singapore. These routes are served by modern aircraft like the Boeing 787 Dreamliner, designed for comfort on ultra-long journeys.

Why Choose Qantas Airways?

Travelers from the UK have many airline options, but Qantas continues to be a preferred choice for several compelling reasons:

1. Unmatched Safety Record

Qantas has been consistently ranked among the world’s safest airlines. Its decades-long commitment to safety has made it a trusted name for millions of passengers.

2. Exceptional Service

From check-in to landing, Qantas offers warm, professional service. Cabin crew are well-trained, multilingual, and focused on passenger comfort, whether you’re flying Economy, Premium Economy, Business, or First Class.

3. Innovative In-Flight Experience

Qantas flights are equipped with the latest entertainment systems, comfortable seating, and a variety of meal options. Long-haul flights also focus on wellness, with lighting and menu designs aimed at reducing jet lag.

4. Loyalty Rewards

The Qantas Frequent Flyer program allows travelers to earn and redeem points not just on flights, but also on hotels, car rentals, and everyday purchases. UK-based travelers benefit from partnerships with British Airways and other Oneworld members.

5. Global Connectivity

Through its hubs in Sydney, Melbourne, and Perth, Qantas connects London to major cities across Australia, New Zealand, Asia, and the Pacific. Oneworld partnerships further expand travel options to North America, Africa, and beyond.

Final Thoughts

The Qantas Airways office in London stands as a symbol of the airline’s enduring commitment to offering world-class service to its European travelers. Whether you're a frequent flyer, a first-time visitor to Australia, or a business traveler looking for seamless connections, the team in London is ready to help you navigate your journey with confidence.

In a world where travel can sometimes feel overwhelming, Qantas makes it simple — and the London office ensures that this simplicity and service begin long before you reach the airport. So, whether you need expert travel advice, want to book your next adventure, or simply have questions, don’t hesitate to connect with the Qantas team in London. Your journey starts here.

Frequently Asked Questions.

1. Where is Qantas head office?

Qantas Airways’ head office is located in Mascot, a suburb of Sydney, New South Wales, Australia. The official address is 10 Bourke Road, Mascot NSW 2020, Australia. Situated near Sydney Kingsford Smith Airport, the headquarters—often referred to as the Qantas Campus—serves as the central hub for the airline’s corporate operations, executive leadership, and various departments including customer service, operations, engineering, and finance. The modern facility reflects Qantas' commitment to innovation, safety, and excellence in aviation. From this location, the airline oversees its global network, strategic planning, and day-to-day management, supporting its role as Australia’s flagship carrier.

2. Does Qantas have a London base?

Located in Hammersmith at 401 King Street, London W6 9NJ, the Qantas London office handles customer service tasks such as flight bookings, ticket changes, baggage assistance, travel advice, and frequent-flyer support globalairlineoffices.com+15airwaysoffices.com+15reddit.com+15. It’s open Monday to Friday, around 9 AM–4 PM . This office serves as Qantas’s regional service hub for UK and European travelers, but it does not manage flight operations, aircraft, or crew—that’s done at Heathrow Airport or in Australia.

So while Qantas has a London presence for customer support and sales, its actual flight base is Heathrow Airport—no hangars or aircraft are stationed at the Hammersmith office.

3. How do I contact Qantas customer service in the UK?

To contact Qantas customer service in the UK, you can call their dedicated support line at 0800 964 432 (toll-free within the UK). This number is available for general inquiries, bookings, flight changes, and frequent flyer assistance. Operating hours are typically Monday to Friday, 9:00 AM to 5:00 PM (local time). You can also visit the Qantas website at to manage bookings, check flight status, or use the live chat feature. For written inquiries or assistance in person, you may contact the Qantas office located in London, Hammersmith. Always check online for the latest contact details.