QuickBooks error code 6000 77 shows an error message: We're sorry. QuickBooks encountered a problem. Error codes: (-6000, -77). It appears when the users try to access their company files. This error might be due to a file located in the incorrect folder. Another cause of this issue could be damaged files. Although there are many potential causes for this error, it is paramount to analyze and resolve them for you to continue with your work. So, without wasting time, let's get to the bugs behind QuickBooks error 77.
Unable to find the perfect way of fixing QuickBooks error 6000 77 without any data loss? Can you please connect with our tech experts at TFN and avail some helpful techniques in this regard?
Discuss the Root Cause of the QB Error 6000 77
Error 6000 77 can be caused by various reasons; below are a few reasons why the error might arise:
- If you do not log in to QB as an Admin
- Trying to open a company file residing on an external disk is 6000 77
- Firewall or internet security specific settings do not allow QuickBooks to connect with the server
- Damaged or corrupted .TLG or .ND files may cause you to encounter this error
- Using a mapped drive as the reference in QuickBooks to open the Company file
- Ineffective multi-user mode or communication issues in QuickBooks
Proven Methods to Eliminate the QuickBooks Error 6000 77 on Your Desktop
Moving to the meaty part of the blog, here we will discuss the ways to fix error 6000 77 in QuickBooks the right way:
Method 1: Run QuickBooks File Doctor
To fix any company file problem, one has to run the QuickBooks File Doctor. So, to resolve QuickBooks class file error 6000 77, which indicates an error in the company file, the file must be run through the QuickBooks Doctor application. Here is how to run File Doctor:
- Download & install the latest version of the QuickBooks Tool Hub
- Having installed it, turn to the proper setup window
- Proceed to the section for Company File Issue
- You can click on Run QuickBooks File Doctor
- Follow the instructions displayed on the screen
- Attempt to run the File Doctor application after it has been completely installed, which should help identify the problem with the company file
Method 2: New Names for .ND and .TLG Files
A file name change is to be made for the .TLG and .ND file extensions. Config files with these extensions allow QuickBooks Desktop to access company files on your network or in multi-user mode. For example, opening QuickBooks Desktop may lead to problems, such as QuickBooks error 6000 77 caused by the .ND or .TLG files. These are safe to rename, and also, the error gets resolved by renaming these files:
- Select the company file folder from your system. Intuition, QuickBooks, and Company Files are all located by default in C: Users Public Public Documents
- Find files with the name of the company file but with extensions.ND and.TLG, like: company_file.qbw.nd and company file.qbw.tlg
- Then right-click on that. nd /.tlg file to rename it
- Press Enter together after typing .old at the end of the file extension
Method 3: Recover Damaged Folders
To repair a certain folder, first diagnose the problem. Repair the damaged folder by following these steps:
- Create a new folder first on the C: disc
- Then, open the folder containing the company's files
- Find the .qbw file. Now, right-click on the found file and choose Copy
- Paste it inside the folder you just created
- Adjust the Windows access rights to allow the sharing of the company files inside
- Launch QuickBooks Desktop and open the file from the new location
Method 4: Firewall Security Configuration
The stringent settings of your Firewall or Internet security software may be preventing QuickBooks from contacting the server. This situation gets you into errors such as QuickBooks error code 6000, 77. Before changing your settings to allow QuickBooks to bypass the Firewall, follow the steps below carefully:
- The Windows icon is located at the bottom-left corner of the screen. Tap it to open the Start menu
- Then type the words Windows Firewall into the search box and proceed to press the Search button
- An Advanced Settings option has appeared in a window on the left. Select it from the menu
- Now, what you need to do is to go to Inbound Rules, right-click, and select New Rule
- Select Program and click Next
- Select This Program Path and then click Next once more
- Select the QB.exe files or any other option shown, and then click Next
- Then, click Allow the Connection and go to Next
- Now, make sure that all the profiles listed in the window are checked
- Afterward, click Next, name the rule QBFirewallException(name.exe)
- Repeat the same steps to make a new Outbound Rule
- Finally, reboot your system, and see if QuickBooks error code 6000 77 occurs when you try accessing QuickBooks
Closure
The steps shared in this blog can help you troubleshoot QuickBooks error 6000 77 while opening the company file. If you feel difficulty performing any of the solutions and need an expert's assistance, feel free to call us on TFN QuickBooks number. On connecting with us, describe the error in detail and get the best solutions to get back on track with QuickBooks.