How SAP Enables End-to-End Warranty Tracking Across the Entire Warranty Lifecycle

A situation most battery businesses deal with

A customer walks into a dealer outlet with a battery problem.

The dealer checks the invoice. The serial number is unclear.

Someone calls the distributor. Another call goes to the company team.

By the time the claim reaches the right person, confusion has already started.

In 2026, this situation is risky. Battery margins are tight. Claim ratios are closely watched. Dealers want quick answers. Customers want fair decisions.

This is why systems matter more than people's memories.

This article explains how SAP warranty management supports end-to-end warranty tracking and how proper warranty lifecycle management helps battery manufacturers and dealers stay in control.

Why is warranty tracking difficult without one system?

The problem usually starts before the claim

Most warranty problems are not caused by service teams.

They start because the data is scattered.

Sales data is in one place. Dispatch details are in another. Dealer sales are tracked manually. When a claim comes in, no one sees the full picture clearly.

This is where SAP warranty tracking helps. It connects sales, inventory, production, and finance in one system. That connection makes end-to-end warranty tracking possible.

When everyone looks at the same data, arguments are reduced, and decisions become faster.

What industry numbers show

Across manufacturing industries, warranty costs usually fall between 1  and 5% of total sales. When costs move toward the higher side, profits start shrinking quickly.

In battery manufacturing, where margins are already low, even small mistakes in warranty handling can hurt the business.

What changes on the ground

With SAP warranty management, every battery serial number created at manufacturing stays connected through dispatch, dealer sale, and service.

When a claim comes in, the system already has the complete history of the battery.

There is no need to guess or look through old files and records.

This clarity creates a strong foundation for every step of the warranty process.

How SAP builds control from the first step

Warranty lifecycle management starts early

Warranty control does not start at the service counter.

It starts when goods enter the system.

Warranty lifecycle management in SAP records inward entries, vendor details, batch numbers, serial numbers, and expected inward quantities. Each step builds a digital record that supports later warranty checks.

If this step is weak, every future decision becomes difficult.

Why this step matters

When companies clearly track what stock is expected and what actually arrives, missing serial numbers are noticed early. Any delay or short supply from vendors becomes easy to see. Stock records remain accurate and organised.

This reduces confusion later and helps avoid disputes when warranty claims are raised.

A simple example

A dealer raises a warranty request.

SAP checks if the serial was officially received, sold within the allowed period, and activated correctly.

The system answers these questions automatically.

This is how SAP warranty tracking reduces daily confusion.

Handling different types of warranty claims clearly

Not every claim is the same

Battery businesses deal with different claim types.

Normal warranty replacements.

Pro rata claims after warranty expiry.

Unsold claims caused by transit damage.

Without clear rules, decisions change from person to person.

SAP warranty management allows each claim type to follow fixed rules. This removes guesswork and keeps decisions consistent.

What studies and experience show

When warranty data is scattered, claim approvals slow down. Integrated systems and analytics have shown improvements of 30 to 50%in identifying and resolving issues.

The real benefit is consistency. Everyone follows the same process.

How this works in real life

If a battery is slightly past warranty, SAP applies pro rata rules instead of approving a full replacement.

Finance records the adjustment correctly.

Inventory remains accurate.

Dealers trust the process because the rules are clear.

Manufacturers stay protected because the system controls approvals.

Reducing fake and invalid warranty claims

Where claim leakage usually happens

Many invalid claims come from grace period misuse or unofficial sales. Batteries sold after expiry return as warranty cases. Serial numbers are reused. Documents do not match records.

Without system checks, these problems stay hidden.

SAP warranty tracking links serial numbers with dates, channels, and approval rules. This stops invalid claims early.

What industry experience confirms

Serial-based warranty systems are far better at stopping duplicate and expired claims than paper-based methods. They reduce fraud and unnecessary replacements.

This is especially important for battery manufacturers dealing with high volumes.

What happens day to day

If a battery is sold after the grace period, SAP marks it as not eligible.

Only approved goodwill cases can pass.

This keeps control while still allowing rare exceptions when needed.

That is how end-to-end warranty tracking protects margins.

Using warranty data to improve product quality

Warranty data is useful information

Every warranty claim tells a story.

About product quality.

About vendors.

About handling and usage.

When data is spread across files, this story is lost.

SAP warranty management connects claims with batch and supplier data. This helps teams spot patterns early.

What research supports

When warranty and quality data are connected, companies identify root causes much faster. Some studies show this time can be reduced by nearly half.

Faster action means fewer repeat failures.

A simple business benefit

If one battery batch shows repeated failures, teams can act early. Vendors can be reviewed. Processes can improve.

Warranty becomes a learning tool, not just a cost.

What this means for battery manufacturers and dealers

Warranty systems show how strong a business process really is.

Disconnected systems create stress. Connected systems create clarity.

End-to-end warranty tracking is not about complexity. It is about visibility.

With SAP warranty management, manufacturers gain control over the full warranty lifecycle management process. From inward entry to claim closure, decisions are based on data, not assumptions.

Practical steps you can think about today

• View warranty as a full lifecycle, not just replacement work
• Use SAP warranty tracking to connect sales, dealers, and service
• Set clear rules for every claim type
• Watch warranty costs regularly
• Use claim data to improve product quality and supplier performance

Looking ahead with confidence

Warranty management is changing. Expectations are higher. Margins are tighter. Transparency matters more than ever.

The systems you choose now will decide whether warranty feels like a constant battle or a controlled process.

Warranty lifecycle management supported by SAP creates visibility, consistency, and trust. The real question to reflect on is simple.

Is your warranty system helping you control risk, or is it quietly adding to it?

If you are reviewing how warranty tracking fits into your operations, this is the right moment to look deeper and align your systems with the scale you are aiming for.