How Norfield is Transforming Damage Prevention and 811 Ticket Management

Excavation is essential for construction, utilities, and infrastructure development—but it also comes with significant risk. Damaging underground utilities such as gas lines, fiber-optic cables, or water mains can result in dangerous accidents, costly delays, and widespread service disruptions.

To prevent these issues, safe digging practices and strong coordination between excavators, utility operators, and 811 contact centers are critical. This is where Norfield comes in, providing innovative, end-to-end damage prevention software that simplifies excavation workflows while protecting people, property, and essential infrastructure.

The Importance of 811 Ticket Management and Safe Digging

Every excavation project should begin with a locate request submitted through the 811 system. This ensures that underground utilities are properly marked before any digging begins. However, for contractors, utilities, and contact centers, handling high volumes of locate requests can be time-consuming, error-prone, and difficult to manage manually.

Mistakes in this process increase the risk of utility strikes, leading to project delays, regulatory fines, and safety hazards. Norfield solves this problem by streamlining and automating the entire 811 ticket lifecycle, offering an integrated solution that supports all stakeholders.

Meet the Norfield LOGiX Platform: A Complete Ecosystem for Damage Prevention

Norfield’s LOGiX platform is a comprehensive suite of products designed to address every aspect of the damage prevention process—from ticket submission to predictive analytics. Whether you're an excavator, utility locator, or 811 contact center, Norfield provides tools tailored to your needs.

1. DiG LOGiX: Simplified Ticket Submission for Excavators

Designed specifically for field use, DiG LOGiX makes it easy for excavators to submit 811 tickets on the go. The platform is mobile-friendly, intuitive, and fully compliant with local regulations. Features like GPS integration, photo uploads, and customizable dashboards ensure that field crews can get to work safely, without delays or confusion.

2. LOCATOR LOGiX: Online 811 Ticket Management for Utilities

For utilities and organizations responsible for responding to locate requests, LOCATOR LOGiX automates ticket processing and provides real-time updates. It supports task assignments, document uploads, customizable dashboards, and even offline functionality, making it ideal for teams working in remote areas or under tight deadlines.

3. GEO LOGiX: Advanced GIS and Mapping

Accurate mapping is critical to preventing utility damage. GEO LOGiX enhances ticket responses with precise GIS-based data, helping teams avoid mismarked facilities and costly errors. Integrated mapping ensures utilities are accurately located before excavation begins.

4. INSiGHT LOGiX: Predictive Analytics and Risk Management

INSiGHT LOGiX offers real-time insights, data visualization, and historical tracking. Organizations can monitor excavation trends, identify recurring issues, and create proactive strategies to reduce future risk. It's a powerful tool for decision-makers looking to move from reactive to preventative safety measures.

5. CENTER LOGiX: Optimized Support for 811 Contact Centers

CENTER LOGiX is built to handle large volumes of locate requests efficiently. With features that improve communication, ensure accuracy, and streamline operations, it supports 811 contact centers in delivering better service while maintaining full compliance with regulations.

Key Benefits of Norfield’s Damage Prevention Software

With decades of experience and tens of millions of tickets processed annually, Norfield is a trusted leader in excavation safety technology. Our platform offers three major advantages:

1. Enhanced Accuracy and Efficiency

Automation, real-time data, and integrated GIS mapping work together to reduce manual errors and eliminate delays. Whether you’re managing thousands of locate requests or submitting a single ticket, Norfield ensures precision and compliance at every step.

2. Built for the Field

From job sites to utility offices, Norfield’s tools are designed with the user in mind. Excavators can easily submit tickets using DiG LOGiX from their phones or tablets. Mobile access, photo documentation, and task tracking make it easy to stay on schedule without sacrificing safety.

3. Reduced Risk Through Predictive Intelligence

With INSiGHT LOGiX, organizations gain the ability to identify patterns in excavation activity and utility strikes. By using predictive analytics, you can implement preventive measures before problems occur—saving time, money, and potentially lives.

Real Results: What Clients Are Saying

Organizations using Norfield's LOGiX platform consistently report major improvements:

• Utility operators value the ease of managing tickets, uploading photos, and accessing real-time status updates.
• Excavators appreciate the speed and simplicity of submitting 811 tickets directly from the field.
• Contact centers experience smoother transitions, faster training, and fewer backlogs during high-volume periods.

These real-world outcomes demonstrate how Norfield transforms complex, high-risk workflows into intuitive, efficient processes.

Why Norfield Stands Out

While other tools may handle parts of the 811 process, Norfield offers a fully integrated damage prevention ecosystem. Every LOGiX product is designed to work seamlessly with the others, creating a unified experience that enhances communication between all parties involved in excavation.

• DiG LOGiX and LOCATOR LOGiX bring excavators and utilities together.
• GEO LOGiX ensures location accuracy.
• INSiGHT LOGiX turns data into action.
• CENTER LOGiX keeps contact centers operating at peak performance.

This end-to-end approach eliminates the need for disconnected systems and outdated manual processes.

Building a Safer Future with Norfield

The future of safe excavation is connected, intelligent, and efficient. Norfield is leading the way with cutting-edge technology that protects critical infrastructure, supports field teams, and empowers organizations to make smarter decisions.

Whether your goal is to manage 811 tickets online, streamline ticket submission for excavators, or reduce excavation risk through predictive analytics, Norfield is your trusted partner.

Ready to Make Every Dig Safer?

With Norfield, you’re not just adopting new software—you’re building a smarter, safer way to operate. Join the organizations across the nation that are transforming their damage prevention strategies with the LOGiX platform.

Contact us today to learn how Norfield can help you simplify 811 ticket management, enhance safety, and protect what matters most