Hawaiian Airlines Cancellation Policy Explained: What Every Traveler Should Know

Understanding the Hawaiian Airlines Cancellation Policy

Hawaiian Airlines has implemented a cancellation policy designed to accommodate the needs of modern travellers. The rules vary based on factors such as:

• Fare type (Main Cabin, Main Cabin Basic, Extra Comfort, First Class)

• Whether the ticket is refundable or non-refundable

• When the cancellation is made

• How the ticket was booked (direct vs. third-party platform)

• Applicable government regulations

To ensure you avoid unnecessary fees or inconveniences, it’s crucial to understand each part of the policy thoroughly.

The 24-Hour Hawaiian Airlines Risk-Free Cancellation Policy

Like many major carriers, Hawaiian Airlines offers a 24-hour risk-free cancellation window. This allows passengers to cancel their reservation:

• Within 24 hours of purchasing the ticket

• For a full refund

• Without any cancellation fee

• As long as the ticket was booked at least 7 days before departure

This policy applies to all fares, regardless of whether they are normally refundable or non-refundable.

Who qualifies for the 24-hour cancellation policy?

• Anyone who books directly through Hawaiian Airlines’ website, mobile app, call centre, or ticket office

• Travellers with both domestic (inter island and mainland) and international Hawaiian Airlines flights

If you purchased your ticket from an online travel agency (OAT) such as Expedia, Orbitz, or Priceline, you must follow their specific 24-hour cancellation rules.

Refundable vs. Non-Refundable Tickets

Understanding whether your ticket is refundable or non-refundable makes a big difference.

Refundable Tickets

Refundable fares are more flexible and typically more expensive. Benefits include:

• Full refund anytime before the flight departs

• No cancellation fees

• Refund returned to the original payment method

These are ideal for business travellers or anyone who needs maximum flexibility.

Non-Refundable Tickets

Most Hawaiian Airlines passengers purchase non-refundable tickets because they are more affordable.

For these tickets:

• You will not receive a cash refund after the 24-hour window

• However, Hawaiian Airlines typically issues a flight credit

• Change fees may apply depending on the fare type

Flight credits must be used within a certain time frame (often one year from the issue date).

Main Cabin Basic Cancellation Policy

Hawaiian Airlines’ Main Cabin Basic fares are the least flexible. These tickets:

• Cannot be changed or cancelled after the 24-hour risk-free period

• Are non-refundable and non-changeable

• Do not qualify for flight credits after the risk-free period

Travellers booking Main Cabin Basic should be absolutely sure about their travel plans.

Cancellation Policy for Inter island Flights

Hawaiian Airlines operates extensive inter island routes within Hawaii. The cancellation rules for these flights are similar to mainland and international ones:

• 24-hour risk-free cancellation applies

• Refundable fares receive full refunds

• Non-refundable fares receive flight credits

• Main Cabin Basic inter island tickets cannot be changed or cancelled after 24 hours

Because these flights are short and priced lower, many passengers choose non-refundable fares. It’s essential to double-check your travel dates before booking.

How to Cancel a Hawaiian Airlines Flight

Hawaiian Airlines provides multiple easy cancellation methods:

1. Cancel Online

1. Visit the official Hawaiian Airlines website

2. Go to “My Trips”

3. Enter your last name and confirmation code (or log in if you have a Hawaiian Miles account)

4. Select the flight you want to cancel

5. Follow the prompts to complete cancellation

6. Check your email for cancellation confirmation

Online cancellations are the quickest and most efficient.

2. Cancel via Mobile App

The Hawaiian Airlines app allows travellers to manage bookings easily.

Steps:

1. Open the app

2. Tap My Trips

3. Choose the reservation

4. Select Cancel Flight

5. Submit the cancellation request

3. Cancel by Phone

If you need help with a complex itinerary, companion fares, or special assistance bookings, call the Hawaiian Airlines customer service team. An agent can walk you through the process and explain any applicable fees.

4. Cancel at the Airport or Ticket Office

Ideal for travellers already at the airport or those who purchased tickets in person. Bring your ID and booking details.

Refund Processing Time

Refund timelines vary depending on the payment method:

• Credit/Debit card refunds: 7–10 business days

• Cash or check purchases: May take up to 20 business days

• Hawaiian-Miles refunds: Typically processed within 48 hours

• Flight credits: Usually issued immediately

Always monitor your email for confirmation and updates.

What Happens If You Don’t Show Up? (No-Show Policy)

If you miss your flight without precanceling, Hawaiian Airlines considers you a no-show.

Consequences include:

• Entire fare value may be forfeited

• No refunds or credits awarded

• Your return or connecting flight could be cancelled under certain ticket types

To avoid this, always cancel before departure—even if it’s last minute.

Hawaiian Airlines Cancellation for Weather, Delays, or Airline-Controlled Issues

If Hawaiian Airlines cancels your flight due to:

• Bad weather

• Mechanical issues

• Operational problems

• Schedule changes

You may be eligible for:

• A free rebuking

• Flight credit

• Full refund (even for non-refundable tickets)

The airline generally notifies affected passengers by email, text message, or app notification.

Tips to Avoid Hawaiian Airlines Cancellation Fees

Smart travellers can avoid unnecessary cancellation fees by following these tips:

✔ Book refundable fares if your plans are uncertain

✔ Take advantage of the 24-hour cancellation period

✔ Avoid Main Cabin Basic if you need flexibility

✔ Sign up for flight alerts

✔ Purchase travel insurance for added protection

✔ Always cancel before departure to avoid no-show penalties

Final Thoughts

Understanding the Hawaiian Airlines cancellation policy empowers you to travel with confidence and flexibility. Whether you’re flying between the beautiful Hawaiian islands or connecting to the mainland or international destinations, knowing your rights and options can save you both money and stress.

From the 24-hour risk-free cancellation window to the differences between refundable and non-refundable fares, Hawaiian Airlines provides traveller with several ways to manage sudden changes in their plans. Use this guide to navigate cancellations smoothly and ensure your next journey is as relaxing as your time in Hawaii.