Hainan Airlines Guangzhou Baiyun Airport +1-888-839-0502

For a seamless and convenient flying experience with Hainan Airlines, knowing the layout, services, and features of the Hainan Airlines CAN Terminal is essential. Located at the bustling Hainan Airlines Guangzhou Baiyun Airport the terminal serves as a key hub for both domestic and international operations of Hainan Airlines. Whether you're checking in, arriving, or waiting to board, this guide will walk you through all you need to know.

Terminal Information: Where Hainan Airlines Operates

Hainan Airlines operates from Terminal 1 at Guangzhou Baiyun International Airport, a major gateway in southern China. Terminal 1 is divided into Domestic Area A and International Area B, efficiently managing flights in and out of the country.

The Hainan Airlines CAN Terminal is fully equipped with check-in counters, customer support desks, lounges, baggage handling, and dining areas, making it convenient for passengers of all types. Whether you're traveling for business or leisure, this terminal delivers a streamlined airport experience.

Check-In Services at Hainan Airlines CAN Terminal

Passengers flying from Hainan Airlines Guangzhou Baiyun Airport can use the check-in counters located in the Departure Hall of Terminal 1. The counters usually open 2.5 to 3 hours before departure and close 45 minutes before take-off.

Check-in facilities include:

• Manual check-in counters for international and domestic passengers.
• Self-service kiosks for faster processing.
• Baggage drop areas for travelers who have checked in online.
• Dedicated business class counters for elite passengers and frequent flyers.

It is recommended that travelers arrive at the airport at least 2 hours before a domestic flight and 3 hours before an international flight to allow enough time for check-in, security checks, and boarding.

Security and Immigration Clearance

For domestic travelers, security screening at Hainan Airlines CAN Terminal is efficient and follows standard Chinese aviation protocols. For international travelers, the process includes passport verification, customs declaration, and immigration clearance.

Services include:

• Separate fast-track lanes for business class passengers.
• Support for travelers with disabilities or special needs.
• Bilingual staff to assist foreign travelers during clearance procedures.

Lounges and Premium Facilities

The terminal offers an exclusive Hainan Airlines Lounge, available for business class passengers and Fortune Wings Club elite members. Located conveniently in the international departures area, the lounge is ideal for passengers seeking comfort before boarding.

Lounge features:

• Relaxing seating with charging ports.
• Free high-speed Wi-Fi and entertainment zones.
• Chinese and Western buffet options with beverages.
• Flight status screens and boarding announcements.
• Restrooms and shower facilities for long-haul passengers.

The lounge reflects the airline’s commitment to offering comfort, convenience, and privacy.

Baggage Services at Hainan Airlines Guangzhou Baiyun Airport

The baggage service at the Hainan Airlines CAN Terminal is efficient and responsive. Passengers are allowed standard free baggage based on ticket class and flight route.

Services include:

• Clearly marked baggage drop counters.
• Assistance with excess, oversized, or special baggage.
• Lost and found counters near the arrival area.
• Immediate baggage claims support upon arrival.

In case of delays or mishandled baggage, passengers can visit the Hainan Airlines Baggage Service Desk located in Terminal 1 to submit a report and track their luggage status.

Dining and Shopping Options at Terminal 1

Guangzhou Baiyun Airport Terminal 1 is well-stocked with restaurants, cafés, and convenience outlets. Whether you're grabbing a quick bite or shopping for souvenirs, there’s something for everyone.

Dining options include:

• Chinese cuisine, noodle bars, dim sum, and local snacks.
• Western fast-food chains like KFC, McDonald’s, and Starbucks.
• Sit-down dining options for international travelers.

Shopping and retail:

• Duty-free outlets for international passengers.
• Convenience stores for last-minute essentials.
• Bookstores, electronics shops, and souvenir stalls.

All stores accept major credit cards, Chinese payment apps, and offer multilingual staff to assist international visitors.

Flight Information and Gate Access

All gate assignments and boarding information are displayed on large LED monitors throughout the Hainan Airlines CAN Terminal. Passengers should check their boarding gate upon arrival at the airport, as last-minute changes may occur.

• Boarding usually starts 30–45 minutes before departure.
• Staff announcements are made in Mandarin and English.
• Passengers are advised to stay near their gate after passing security.

The Hainan Airlines mobile app also provides real-time updates about boarding status, delays, and gate changes for added convenience.

Arrival Process and Ground Transportation

Upon arrival at Hainan Airlines Guangzhou Baiyun Airport, passengers follow signs toward baggage claim and exit areas. After retrieving luggage, travelers can choose from multiple ground transportation options to reach their destination.

Available transport options:

• Metro Line 3 connects the airport to central Guangzhou in under 40 minutes.
• Airport shuttle buses run to nearby cities like Shenzhen, Foshan, and Zhuhai.
• Taxis are available at Exit A of Terminal 1.
• Car rental services are also provided on-site.

All transport areas are clearly labeled in English and Mandarin for ease of navigation.

Customer Support at Hainan Airlines CAN Terminal

The Hainan Airlines customer service desks at Terminal 1 provide timely assistance for various travel-related queries. Staff are available both at the departure and arrival halls.

Support services include:

• Booking inquiries and flight changes.
• Special services for elderly or disabled travelers.
• Lost and found assistance.
• Rebooking or upgrade services.

If you're a member of the Fortune Wings Club, you can also inquire about loyalty points, upgrades, and promotional offers at dedicated counters.

Accessibility and Traveler Assistance

The Hainan Airlines Guangzhou Baiyun Airport Terminal is designed to accommodate travelers with limited mobility, senior citizens, and those traveling with young children.

Accessibility features:

• Wheelchair-accessible ramps and elevators.
• Priority security and check-in lines.
• Baby care rooms and nursing zones.
• Special request counters for medical or mobility needs.

Travelers are encouraged to inform the airline about any special requirements during booking or at least 48 hours before departure.

Useful Travel Tips for Hainan Airlines CAN Terminal

1. Use Online Check-in: Save time at the airport by using the Hainan Airlines app or website to check in online.
2. Download the App: Get real-time flight updates, gate info, and access to digital boarding passes.
3. Arrive Early: Especially for international flights, factor in time for possible delays during immigration.
4. Carry Valid Documents: Make sure your visa and ID match your ticket details to avoid delays.
5. Language Help: Staff at the terminal speak English and Mandarin, but translation services are also available on request.

Conclusion

The Hainan Airlines CAN Terminal at Guangzhou Baiyun International Airport delivers a well-organized and traveler-friendly experience from start to finish. With spacious terminals, efficient check-in counters, premium lounges, and accessible transportation options, the terminal supports both domestic and international passengers effectively.

Whether you're flying short-haul within China or connecting globally, Hainan Airlines offers excellent services and amenities through its operations at CAN Terminal. From check-in and boarding to in-terminal shopping and customer support, every aspect is streamlined to meet global standards.

Frequent flyers and first-time travelers alike can benefit from understanding how the terminal works. Use this guide as a reference the next time you fly out of Hainan Airlines Guangzhou Baiyun Airport to ensure a smooth and stress-free journey.