Emirates Airlines Tokyo Office for its world-class service, luxury in-flight experience, and expansive global network, continues to be a top choice for travelers in Japan. The Emirates Airlines Tokyo Office serves as a key hub for customer assistance, bookings, and corporate inquiries in the region. Strategically located in one of Asia’s most dynamic and influential cities, the Tokyo office provides seamless support for passengers traveling from Japan to the Middle East, Europe, Africa, and the Americas.
Whether you are a frequent flyer, first-time traveler, or corporate customer, the Emirates Tokyo Office ensures that your travel experience is smooth, sophisticated, and stress-free. Below is everything you need to know about this vital office of Emirates Airlines.
Services Offered at the Tokyo Office
The Emirates Airlines Tokyo Office provides a wide range of services tailored to both individual and corporate customers. Some of the key services include:
Passengers can make or modify flight bookings in person or over the phone. The Tokyo office assists with ticket issuance, rebooking, upgrades, and cancellation services. The staff is multilingual, fluent in both Japanese and English, ensuring ease of communication.
With over 150 destinations worldwide, Emirates offers a wide array of flight options. The Tokyo team can provide up-to-date information on routes, layovers, and destination-specific travel guidelines, including visa information and COVID-19 regulations.
Frequent flyers who are part of the Emirates Skywards program can manage their membership, redeem miles, and inquire about tier upgrades at the Tokyo office. Staff members are trained to offer personalized services to elite-tier members.
If you have questions about baggage allowances, lost luggage, or require special assistance such as mobility aid or unaccompanied minor service, the Tokyo office is your go-to contact.
The office handles group bookings, corporate travel programs, and offers tailored solutions for business clients, travel agencies, and tour operators.
While Emirates does not directly issue visas, the staff can guide passengers regarding the visa requirements for various countries based on nationality and travel itinerary. They can also assist with travel insurance and transit guidelines.
Emirates Operations in Japan
Emirates Airlines connects Japan with the world through its major hub in Dubai International Airport (DXB). From Tokyo, Emirates operates flights to Dubai with seamless onward connections to Europe, Africa, and beyond.
Routes:
Tokyo Narita International Airport (NRT) → Dubai (DXB)
Tokyo Haneda Airport (HND) → Dubai (DXB)
The service includes the award-winning Emirates A380 aircraft on select routes, featuring private suites in First Class, lie-flat seats in Business Class, and spacious Economy cabins. Onboard amenities include gourmet cuisine, the renowned ICE entertainment system, Wi-Fi, and onboard lounge (available on A380).
Why Visit the Emirates Tokyo Office?
While much of Emirates’ services can be accessed online or via mobile apps, visiting the Tokyo office offers the benefit of personalized, face-to-face service. Here’s why travelers still prefer dealing directly with the Emirates team in Tokyo:
Expert Guidance: The trained staff can offer real-time advice on travel routes, flight options, and visa protocols.
Language Support: Native Japanese speakers are available, which is especially helpful for local travelers not fluent in English.
Tailored Corporate Services: Business travelers and companies get hands-on support with group bookings, travel policies, and corporate account management.
Assistance in Special Situations: From rebooking due to emergencies to processing flight delays, the Tokyo office handles complex situations efficiently.
Nearby Landmarks and Accessibility
Located in the Kyobashi district of Chuo City, the Emirates Tokyo Office is easily accessible by public transportation:
Nearest Subway Station: Kyobashi Station (Tokyo Metro Ginza Line) – Directly connected via underground passage
Nearby Train Stations: Tokyo Station (JR Lines) – About a 10-minute walk
Nearby Attractions:
Ginza Shopping District – Just minutes away
Tokyo International Forum
Marunouchi Business Area
The central location makes it convenient for travelers and corporate clients to drop by during business hours.
Emirates’ Commitment to the Japanese Market
Since launching services to Japan in 2002, Emirates has steadily strengthened its presence in the Japanese aviation market. With daily flights, partnerships with local airlines, and a dedicated office in Tokyo, Emirates showcases its long-term commitment to Japanese travelers.
In addition, the airline’s multilingual website, mobile app, and Tokyo-based customer support team enhance the travel experience for both leisure and business passengers.
Conclusion
The Emirates Airlines Office in Tokyo is more than just a customer service center—it is a vital bridge connecting Japanese travelers to the world with the hallmark luxury and professionalism that Emirates is known for. From booking assistance and loyalty support to expert travel advice and corporate solutions, the Tokyo office plays a central role in ensuring that passengers receive premium service both on the ground and in the air.
Whether you’re planning your next adventure to Europe, organizing a business trip to the Middle East, or simply looking for personalized assistance, the Emirates Tokyo Office stands ready to serve with hospitality, precision, and care.
For a world-class travel experience that begins even before you board the aircraft, Emirates Tokyo Office is your first destination.