Cebu Pacific Cancellation Policy +1-888-839-0502

Cebu Pacific Cancellation Policy is designed with flexibility in mind, especially for passengers who opt for added services like the CEB Flexi or GO Flexi fare bundles. For standard tickets, Cebu Pacific follows a strict no-refund policy for voluntary cancellations. However, if you’ve purchased the CEB Flexi add-on, you can cancel your booking up to two hours before the flight and convert your ticket value (excluding the Flexi fee) into a Travel Fund—a non-expiring credit you can use for future bookings.In cases where Cebu Pacific cancels a flight due to operational reasons, bad weather, or other disruptions, passengers are eligible for free rebooking, a Travel Fund, or a full refund to the original payment method. Refunds typically process within 15 working days, though it may take longer to reflect depending on your bank.

✈️ Cebu Pacific Cancellation Policy: What You Need to Know

🧾 Voluntary Cancellations

Cebu Pacific's standard fares are generally non-refundable. However, flexibility is available under certain conditions:

• CEB Flexi Add-on: If you purchased the CEB Flexi add-on during booking, you can cancel your flight up to 2 hours before departure. The value of your booking (excluding the CEB Flexi fee) will be converted into a non-expiring Travel Fund, which can be used for future bookings. 
• GO Flexi Fare Bundle: Similar to CEB Flexi, this fare type allows cancellations with the booking value converted into a Travel Fund. Without these options, voluntary cancellations typically do not qualify for refunds or Travel Fund conversions.

🚨 Involuntary Cancellations

If your flight is canceled or significantly rescheduled by Cebu Pacific, you are entitled to choose one of the following options:

1. Rebooking: Rebook your flight to a new date within 30 days of the original schedule without additional charges.

2. Travel Fund: Convert your booking into a non-expiring Travel Fund for future use.

3. Refund: Request a full refund to your original payment method. Refunds are processed within 15 days, but the actual crediting may take up to two billing cycles, depending on your payment provider.

🩺 Special Circumstances

Cebu Pacific considers refund or Travel Fund requests under specific situations, even without CEB Flexi:

• Medical emergencies (with valid documentation)

• Death of the passenger or an immediate family member

• Denied boarding due to immigration issues

• Pregnancy-related travel restrictions

In these cases, appropriate documentation is required to process the request.

💻 How to Cancel or Request a Refund

To manage cancellations or refunds:

1. Visit the page.

2. Log in with your booking reference and last name.

3. Select the flight you wish to cancel.

4. Follow the prompts to cancel and choose between a Travel Fund or refund, if eligible.

For assistance, you can also contact Cebu Pacific's customer service through their 

Understanding Cebu Pacific's cancellation policy ensures you're prepared for any changes to your travel plans. Always review the terms associated with your fare type and consider add-ons like CEB Flexi for added flexibility.