Amazon Air MSY Terminal has its operations based in the New Terminal of Louis Armstrong New Orleans International Airport (MSY), with a smooth and convenient experience for passengers. The terminal has manned check-in counters as well as self-service check-in kiosks, ensuring quick ticketing and seat reservation processes. Baggage services are extensive, with services ranging from check-in assistance to delayed or damaged luggage handling and storage facilities. Flight details are easily available using digital screens and the Fly Delta app, allowing passengers to know their gate assignment and boarding status. Customer support is also easily accessible through the airline's site and mobile application, offering service for reservations, cancellations, and other customer inquiries. There are amenities within the terminal such as complimentary Wi-Fi, power outlets, and food establishments available to improve overall passenger experience. Other services include ATMs, currency exchange, duty-free shopping, family restrooms, hydration stations, pet relief stations, and SmarteCarte luggage carts. For passengers who need special assistance, the terminal provides wheelchair services and other accessibility features. Amazon Air's focus on customer service and convenience makes the New Terminal at MSY an important gateway for travelers. Amazon Air operates out of the New Terminal of Louis Armstrong New Orleans International Airport (MSY), offering a full array of services to provide an effortless travel experience for its customers.
After arrival at the New Terminal, air passengers are received by Amazon Air's team, available to process the check-in. Terminal facilities include self-service machines and manned counters, making it possible to process ticketing and seat picking quickly. For those preferring online booking, Amazon Air has an easy-to-use portal for the booking, change, or cancellation of flights, with customer service provided by email and phone.
Baggage services take center stage at the Amazon Air MSY Terminal. There are dedicated personnel who are ready to deal with inquiries on lost, delayed, or damaged bags. Baggage carts and trolleys are readily accessible around the terminal, and a baggage storage area is also in place for individuals who require storing items temporarily.
Flight schedules are easily accessed via electronic screens strategically located throughout the terminal, with real-time information on arrivals, departures, and gate assignments. The customer support staff of Amazon Air is also on hand 24/7 to address any queries or issues, keeping passengers informed and assisted along the way.